Shipping Policy


This Shipping Policy is an independent official e-commerce rule formulated for all commodity ordering, warehouse processing, packaging, global transportation, distribution delivery and logistics related service behaviors of the vertical fragrance retail platform. The policy applies to all registered and unregistered consumer users who complete order submission and payment on the website, all inventory fragrance commodities sold on the platform, and all global delivery service scenarios covered by platform logistics systems. After users complete order payment and checkout confirmation, it means that users fully read, understand and voluntarily agree to all clauses, service standards and time limit rules stipulated in this Shipping Policy. This policy is independently executed, not associated with return rules, purchase terms and privacy clauses of other platform documents, and all logistics service behaviors are implemented in strict accordance with unified standard specifications.

Overall Shipping Service Principle & Platform Logistics Orientation

As a standardized cross-border vertical e-commerce merchant focusing on niche fragrance retail, the platform implements unified global integrated logistics service mechanism for all online orders, cancels regional logistics classification, customized shipping service upgrade and expedited distribution service setting, and maintains single standard shipping workflow for all orders worldwide. The platform adheres to the core service principle of store-wide free shipping for all commodities, all order batches and all global delivery destinations, without setting minimum order value threshold, member level restriction, seasonal activity limitation and commodity category limitation to trigger free shipping benefit. Any user who completes valid commodity purchase on the website can automatically enjoy inclusive global free logistics service without additional activation, coupon redemption and order bundling operation.
All logistics cost items including commodity outbound packaging cost, carrier transportation fee, cross-border customs declaration service fee, import and export administrative handling fee, international transit sorting fee and last-mile terminal distribution fee are uniformly undertaken by the e-commerce platform. The platform will not generate any logistics surcharge, delivery extra fee and customs duty collection requirement for users at checkout, package pickup and post-delivery link. Combined with fragile characteristics of glass bottled perfume and cologne commodities, the platform matches exclusive shockproof, pressure-resistant and leak-proof professional packaging standards for fragrance inventory, increases protective packaging configuration without increasing user shopping cost, and guarantees commodity packaging integrity and liquid sealing safety in whole transit process.

Standard Order Warehouse Processing Cycle

All valid paid orders generated on the website will be incorporated into the platform unified warehouse order processing queue automatically after payment system verification and order risk review pass. The platform formulates fixed standard order processing cycle of 1 to 3 business days, and the cycle covers all backend operation links including order information reconciliation, inventory stock locking, commodity picking, product secondary quality inspection, fragile commodity layered packaging, shipping information binding and international waybill generation. Business days are defined as conventional working days excluding weekly rest days and public holiday arrangement cycles affecting warehouse operation, without artificial peak season delay adjustment and temporary cycle compression.
Orders submitted by users will be sorted according to system timestamp uniformly, and the warehouse fulfillment team executes first-come-first-served processing rules for all orders. Hot-selling bulk fragrance combined orders and single-piece retail orders adopt identical processing priority standards, and discount promotional orders and conventional priced orders enjoy equal warehouse picking and packaging rights. In the order processing cycle, professional staff will recheck fragrance batch number, outer packaging integrity, spray nozzle function and bottle body appearance of each commodity to avoid defective products entering logistics transit link; meanwhile, complete unified international logistics declaration documents matching cosmetic fragrance commodity attributes to accelerate subsequent cross-border customs clearance efficiency.
Orders completing payment and risk verification after daily warehouse order cutoff time will be automatically included into the next business day formal processing queue, which is within the standard 1-3 day processing cycle scope and does not belong to abnormal logistics delay. The platform expands on-site fulfillment staffing during consumer shopping peak cycles and holiday gift seasons to stabilize fixed processing efficiency, and will not extend agreed warehouse processing cycle due to order volume surge.

Global Unified Transit & Final Delivery Time Standard

After completing warehouse packaging and outbound shipment, all packages enter global unified cross-border carrier network for unified scheduling and transit, and the platform implements fixed estimated overall delivery cycle of 6 to 12 business days from outbound shipment to user final signature receipt. This time standard is unified for all global delivery destinations covered by platform logistics, without setting separate domestic transit cycle and international cross-border transit cycle, and eliminating time difference discrimination of logistics services for different user regions.
The overall delivery cycle includes cross-border carrier trunk transportation, regional hub sorting, unified customs batch clearance, local terminal distribution and last-mile home delivery all links, which is the official estimated delivery time announced uniformly by the platform. The estimated time is formulated based on long-term big data operation of cross-border fragrance e-commerce logistics, covering conventional carrier operation rhythm and routine administrative customs inspection time consumption. Individual package transit fluctuation caused by third-party carrier network pressure, regional extreme weather and routine commodity random inspection belongs to objective uncontrollable situation, which does not affect unified execution of platform logistics service standards.
After package outbound, the system automatically generates exclusive real-time logistics tracking credentials bound with user order information, and users can independently query package transit node, customs clearance progress and terminal distribution status through order backend at any time. Logistics tracking data is updated synchronously with carrier official node information all day long, providing transparent whole-process logistics visibility for online shopping users, matching standardized service requirements of American cross-border e-commerce consumer groups.

Customs Clearance Management & Cross-border Cost Undertaking Rules

The platform’s professional logistics operation team uniformly completes batch customs declaration, commodity classification filing and cross-border document approval for all outbound fragrance packages in advance, adopts unified commodity classification codes for daily cosmetic perfumes and colognes, standardizes declaration information of each batch of goods, and optimizes declaration process to reduce customs retention probability of fragrance commodities. All administrative customs fees, commodity inspection fees and cross-border tariff expenses incurred in whole customs clearance process are fully borne by the platform, and users do not need to pay any fees to customs departments, carrier agencies and third-party service providers during package pickup.
For individual packages receiving routine extended random inspection by local regulatory departments, the platform logistics team independently completes document coordination, information supplementary submission and inspection docking work in the whole process, without requiring users to provide identity materials, purchase certificates and supplementary declaration files. All time cost and administrative fee generated by extended inspection are borne by the platform independently, which will not transfer service pressure and economic cost to end consumers purchasing discounted fragrance products.

Delivery Address Specification & User Information Responsibility

Users shall submit complete, accurate and effective terminal delivery address, recipient information and contact information during website checkout submission, confirm residential and commercial address attributes, complete house number and postal code information to match local terminal distribution rules. The platform has built-in address intelligent verification function at checkout page to identify obvious address errors, but users shall bear final responsibility for address typos, missing information, wrong regional selection and invalid postal code manually submitted.
Once packages complete warehouse outbound and enter carrier transit network, the platform cannot support address modification, package rerouting and transit temporary hold services. Address modification applications submitted by users after shipment will not be accepted uniformly to avoid logistics node chaos and package loss risk caused by route adjustment. For packages returned to warehouse automatically due to wrong address, unclaimed overtime and invalid recipient information, secondary outbound distribution shall follow platform unified order processing and delivery cycle standards, and relevant secondary logistics overhead shall be borne by responsible party.

Package Damage, Loss & Abnormal Shipment Handling Rules

Aiming at fragile glass bottled fragrance commodities, the platform establishes standardized abnormal shipment after-sales linkage mechanism matching e-commerce operation specifications. For packages with outer packaging damage, liquid leakage and commodity breakage after user signing, users can initiate abnormal logistics feedback through official customer service channel within valid time limit, and provide real package picture proof for verification. After verifying the authenticity of logistics damage problem, the platform arranges free complementary shipment service uniformly, without charging commodity fee, packaging fee and shipping fee from users, and complementary orders follow original unified logistics time standard.
For packages marked as permanent loss by official carrier system beyond maximum estimated delivery cycle, the platform triggers loss investigation and user compensation process automatically. After confirming package loss facts, the platform provides two optional solutions including free re-delivery of original commodities and original-path refund, which is independently selected by users. All loss compensation processes do not generate any logistics deduction and service charge, and maintain consistent service level for store-wide discount order users.

Order Cancellation & Logistics Termination Boundary Rules

Users can apply for free order cancellation before orders complete warehouse outbound and formal shipment, and the system terminates subsequent logistics packaging and outbound arrangement synchronously after cancellation approval. Once orders complete outbound shipment and enter carrier transit system, order cancellation application will be refused uniformly, and users can only follow independent refund and return policy to complete post-delivery commodity return and fund settlement process.
The platform reserves independent right to terminate order logistics arrangement and implement automatic order cancellation under abnormal conditions including abnormal payment risk inventory, commodity overall inventory out-of-stock and logistics channel regional suspension, and automatically execute full refund procedure for cancelled orders without deducting any service and logistics fees.