Refund Policy


This independent Refund Policy is formulated based on cross-border vertical fragrance e-commerce operation standards, consumer online shopping protection norms and physical commodity retail after-sales logic, specially governing user return application, return qualification audit, commodity condition inspection, return logistics arrangement, fund refund execution and all post-order fund settlement behaviors of the platform. This document is separated from shipping clauses, purchase terms and user use specifications independently, applicable to all users purchasing Middle Eastern perfumes, colognes and niche fragrance gift sets on the website, all store-wide discount commodities and all global order orders. All users who complete commodity purchase confirm that they fully recognize and abide by all refund time limits, qualification thresholds and process rules of this policy, and the platform executes after-sales refund services in strict accordance with unified standards without artificial preferential treatment and differential treatment.

Core Return Time Limit & Universal Qualification Standard

The platform implements unified global 60-day return eligible cycle for all paid orders, the cycle is calculated naturally from the timestamp of user package signing and receipt completion, covering rest days and conventional public holidays without manual time limit cutting and holiday cycle postponement adjustment. The 60-day return window applies to all commodity SKUs on the whole site, 70% OFF discounted promotional inventory, hot-selling star fragrance products, combined gift box orders and single-piece retail orders share identical return qualification standards, no category exclusion, no discount order restriction and no order amount minimum limit set for return access.
This policy adapts to consumption characteristics of fragrance commodities, allows users to carry out normal skin wearing test, aroma trial and daily use experience evaluation within return cycle to judge scent matching degree and wearing fitness, which conforms to real shopping demand of niche perfume consumers. Return applications submitted beyond fixed 60-day natural cycle will be uniformly rejected by the system and customer service audit team, without exception approval for personal arrangement reasons, delayed commodity trial and subjective user reasons.
All eligible return orders automatically match platform free return logistics benefit, the platform independently bears return cross-border transportation fee, return commodity customs clearance fee, fragile packaging handling fee and terminal warehousing receiving fee of all global return parcels. Users do not need to bear any out-of-pocket return logistics cost, handling service fee and cross-border surcharge, which builds low-risk impulse consumption and trial consumption shopping guarantee for American core user groups.

Returned Commodity Acceptance Condition Specifications

To realize standardized e-commerce inventory turnover and secondary sales management, the platform formulates unified inspection standards for returned fragrance commodities after arriving at return warehouse. Eligible full-refund commodities need to keep complete original manufacturer outer packaging, original product accessories, sealed product auxiliary labels and complete bottle body appearance; normal trace wearing test and tiny aroma volatilization generated by conventional fragrance trial are allowed, which will not affect full refund audit passing.
Commodities with excessive liquid loss, artificial bottle body scratch, spray nozzle damage, outer box tearing loss and man-made commodity damage caused by improper user storage and use will be judged as non-full refund goods by warehouse inspection team. For such damaged returned goods, the platform gives objective proportional refund scheme based on actual commodity damage degree and secondary sales loss, and feeds back inspection pictures and deduction basis to users transparently.
All star best-selling product lines including Club de Nuit serial fragrances, Odyssey cologne, Eter and Delights niche perfumes implement consistent commodity inspection standards, no relaxed audit for hot-selling goods and strict restriction for unpopular goods. All store-wide discount inventory and conventional priced inventory adopt identical return condition thresholds, eliminating hidden threshold restrictions of discounted commodity after-sales return common in the industry.

Formal Return Application Process & Audit Process

Users must submit official return authorization application through platform dedicated customer service entrance before mailing back purchased commodities, fill in corresponding order number, returned commodity model and return application reason truthfully, and complete system preliminary matching of order and commodity information. The platform does not accept unsolicited return parcels without system pre-authorization and unique return code binding; unapproved return goods will be isolated and stored in warehouse quarantine area, delaying overall refund progress uniformly.
After users submit return application, the backend customer service team completes information verification and return qualification audit within fixed business days, generates exclusive prepaid return shipping documents and standardized return packaging guidelines automatically after approval. The guidelines focus on packaging protection requirements of glass bottled fragrances, guide users to use outer carton and shockproof filler to fix bottles, avoid leakage and breakage in cross-border return transit.
After users drop off return parcels and bind return tracking numbers, the system synchronizes whole-process return logistics data. After return parcels arrive at professional after-sales warehouse, special inspection staff complete commodity appearance check, packaging verification and use loss assessment one by one, generate official warehouse inspection report, and associate inspection results with user original order data to complete final refund qualification confirmation.

Unified Refund Execution Cycle & Fund Settlement Rules

After return commodity warehouse inspection passes and return application is fully confirmed, platform financial department starts formal fund refund procedure within fixed 5 to 10 business days uniformly. This refund time standard is locked for full refund orders and proportional partial refund orders, no priority refund for high-value orders and delayed refund for discount bulk orders, realizing equal financial after-sales service for all consumers.
All refund funds are returned to the original payment account channel used by users during checkout payment uniformly, including credit card payment, debit card deduction and third-party secure payment channels supported by the website. The platform does not force users to accept store credit, platform balance and gift card alternative reimbursement methods, all eligible refunds implement cash original-path return mechanism.
The refund amount of fully eligible orders is consistent with actual payment amount of user orders, the platform does not deduct restocking fee, after-sales service fee, order operation fee and platform handling fee from refund amount. For 70% OFF store-wide discount orders, refund base amount takes actual discounted transaction amount at checkout as standard, without original retail price conversion and hidden fee deduction.
Account arrival delay caused by third-party bank fund clearing system and payment platform fund scheduling belongs to independent external system situation, the platform completes internal refund issuance on schedule in accordance with policy cycle standards, and fulfills official refund time limit commitment of e-commerce after-sales service.

Free Return Service Boundary & User Operation Obligation

Platform free return logistics service covers whole-process cross-border return transportation and warehouse receiving links, but users need to complete standardized packaging operation in accordance with official return guidelines. Return commodity secondary damage and liquid leakage caused by user irregular packaging will be judged by warehouse inspection team, and linked proportional refund adjustment will be implemented according to actual damage loss.
Free return benefit only acts on normal consumer after-sales return demands including aroma mismatch, personal wearing discomfort and repetitive order purchase; malicious batch return, trial-only consumption and false damage return behaviors violating e-commerce fair consumption rules will be identified by the system, and the platform has right to reject abnormal return applications.

Pre-shipment Cancellation and Post-delivery Return Distinction Definition

Pre-warehouse-out order cancellation stipulated in Shipping Policy and post-delivery commodity refund return stipulated in this policy are two independent service processes. Orders cancelled during 1-3 day warehouse processing cycle do not generate commodity delivery and return logistics links, the system triggers direct order refund, and follow-up 5-10 day fund refund cycle is applied synchronously. Shipped orders that have entered global transit network cannot use cancellation channel, users must adopt 60-day post-receipt return process to complete refund demand.